Privacy Policy

Introduction and Scope

6kbd operates an online gaming and betting platform for users in Bangladesh. This Privacy Policy ("Policy") applies to 6kbd's website, mobile application, and all related services. The purpose of this Policy is to clearly inform you about what data we collect, why we collect it, and how that data is managed.

By using 6kbd's services, you are considered to have accepted the terms of this Policy. The platform is intended solely for persons aged 21 or older. We do not intend to collect data from minors, and any such data, if discovered, will be deleted immediately.

This Policy should be read together with 6kbd's Terms and Conditions, as the two documents together set out the full terms governing use of the platform.

What Information We Collect

2.1 Registration and Account Information

When creating an account, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification)

2.2 Financial Information

Payment-related information provided during deposits and withdrawals — such as bKash, Nagad, or Rocket account numbers — is collected. This information is used solely to process transactions and is not sold to third parties.

2.3 Technical Information

When you use the 6kbd platform, certain technical information is recorded automatically:

• IP address and device identifier
• Browser type and version
• Operating system
• Session duration and list of pages visited
• Cookie and local storage data (discussed in detail below)

2.4 Gaming Activity Information

Betting history, game preferences, win/loss records, and bonus usage details are stored in our system. This is necessary for account management, dispute resolution, and responsible gaming monitoring.

Purpose of Data Use

6kbd uses collected information only for the following legitimate purposes:

1. Account management and verification: Completing registration, confirming identity, and keeping accounts secure.
2. Processing financial transactions: Accepting deposits, processing withdrawals, and distributing bonuses.
3. Service improvement: Analysing platform performance to improve the user experience.
4. Fraud prevention and security: Identifying suspicious activity and ensuring account security.
5. Customer support: Resolving your queries and complaints via live chat and email.
6. Relevant communications: Sending account-related notifications, promotional offers, and important updates — only with your consent.
7. Responsible gaming monitoring: Detecting unusual betting patterns and providing assistance when needed.

Sharing Information with Third Parties

In limited circumstances, 6kbd may share information with specific third parties:

4.1 Payment Processors

Payment providers such as bKash, Nagad, and Rocket receive the information necessary to process transactions. They are governed by their own privacy policies.

4.2 Technology Service Providers

Contracted technology partners providing server hosting, analytics tools, and cybersecurity services receive limited access to data. This access is governed by strict agreements.

4.3 Legal Obligations

We may be required to disclose information in order to comply with applicable laws in Bangladesh or orders from competent authorities. Any such disclosure is kept to the minimum extent required by law.

4.4 Fraud Prevention

Where there is a specific suspicion of fraud, money laundering, or illegal activity, the relevant authorities may be provided with the necessary information.

Cookies and Tracking Technology

The 6kbd platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: For maintaining login sessions and security. Without these, the platform cannot function properly.
• Functional cookies: For remembering your language preference and other settings.
• Analytics cookies: For understanding which pages are visited most or where issues arise — this data is fully anonymous.

5.2 Cookie Controls

Cookies can be disabled from your browser settings. However, disabling essential cookies may prevent some services from working.

Data Protection and Security

6kbd treats the security of your information as its highest priority. To that end, we have put in place the following technical and administrative measures:

• SSL/TLS encryption for all data transfers
• Password storage using hashing and salting
• Strictly limited access to sensitive data — only authorised staff can access it
• Regular security audits and vulnerability assessments
• Automated alert systems to detect unusual login attempts
• Two-factor verification (OTP) support

However, no data transfer over the internet is entirely risk-free. While we take every possible precaution, we cannot guarantee absolute security. You are responsible for keeping your account password confidential and for not logging in from unfamiliar devices.

Data Retention

6kbd does not retain information beyond the period required. The retention policy for different types of data is as follows:

• Account information: For as long as the account is active, and after closure for the period required by law.
• Financial transaction records: For the applicable period under Bangladesh's financial regulations.
• Customer support communications: Kept for a limited period after resolution as a reference.
• Analytics data: In anonymous form and for a maximum of 26 months.

Once the retention period ends, data is securely deleted or irreversibly anonymised.

Your Rights

As a 6kbd user, you have the following rights over your own information:

8.1 Right of Access

You may request to know what information 6kbd holds about you. Information will be provided within a reasonable time upon a verified request.

8.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request a correction. Some information may not be changeable for identity verification reasons.

8.3 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. Essential account-related notifications will still be sent.

8.4 Right to Close Your Account

You may contact the 6kbd customer support team at any time to close your account. However, certain information will be retained for a set period for legal reasons.

To learn more about responsible gaming, read our Responsible Gaming page, which contains detailed information on self-exclusion and setting limits.

Mobile Application and Special Provisions

When using the 6kbd Android and iOS applications, some additional data may be collected for technical reasons:

• Device model and operating system version
• Device token for push notifications (subject to your permission)
• App crash logs (for error resolution)

The app does not access your location or camera — unless you explicitly grant permission for a specific feature.

Policy Updates

6kbd may update this Privacy Policy from time to time. When changes are made:

• The updated policy will be published on this page with the date noted at the top.
• For significant changes, a notification will be sent to your registered email or mobile number.
• Continuing to use the platform after a change means you accept the updated policy.

For general questions or privacy-related matters, answers may be found on our FAQ page.